LiveHelp®, developed entirely in Italy by Sostanza Srl, is the digital engagement platform created to support companies’ sales and service objectives on all digital channels. It is structured to speed up, record and analyze Contact Center conversations, thanks to a Suite of innovative and functional tools.
Chat, chatbot, ticket, e-mail, messages from social networks and video calls work in synergy with each other, at the service of a multi-channel strategy of dialogue with users, with the ability to integrate with the latest generation of digital technologies – from WhatsApp to smart speakers – and to be continuously improved, thanks to artificial intelligence.
LiveHelp® integrates quickly through plugins with the main platforms (WordPress, Magento, Prestashop) and also allows the tracking of conversions made thanks to chat and chatbot.
The extreme flexibility of the Suite, the maximum customization of features and a team of professionals with consolidated experience in operations and marketing make LiveHelp® the most qualified partner for the success of the digital engagement project of the client company.