Customer Success service
The professional trackers’ guide to the galaxy
Because your success is our mission.
Do you want to get the most out of after-sales marketing? Our Customer Success service will provide you with a tailored consultancy service to set up a stellar strategy of after-sales marketing and results monitoring. We will accompany you in the customisation of delivery communications, to accelerate your growth and increase customer satisfaction. This way, you will not waste even a drop of your fuel and you will travel at rocket speed.
“ The appearance of tracking page is clear and intuitive. Sending the transactional emails with Qapla’ reduced by 60% the contacts to the Customer Support about deliveries. Moreover, it accelerated the control and monitoring of shipments ”
— Beatrice Montanari
Profumerie Sabbioni
The Process
The Customer Success process will pave the way for customer satisfaction.
Using the Qapla’ tools at 100% will improve the user experience after the purchase and will increase the return of your delivery communications.
