“For us, the personalized and quick attention is fundamental. Our commercial assistants receive a continuos training to be able to answer to every kind of question. For us logistics is very important. We ship to every part of peninsular Spain by shipments from same-day to 48 hours. Moreover, we have products of various measures, that’s why every shipment is different from each other and is assigned to different couriers.
By using Qapla’ we’ve been able to manage tracking of different couriers in a unique platform. In this way, our customers go directly to the tracking of their own shipment and know where is it in real time.
Earlier, the management was more complicated because we ship by different couriers, but, thanks to Qapla’, our customers and we too can save time by having all the information in a unique place.”