“Logistics can appear very simple in the first place, but, when significant amounts start to be moved, every process has to be optimized to save time and reduce the margin of error.
As far as Customer Care is concerned, the issue is similar; earlier, we used some helpdesk systems to check continuously the customer satisfaction and give a consistent solution for every support request. In this case, any operator that manages a specific situation will have the possibility to check the previous tickets to avoid to ask the customer questions already solved.
Qapla’ has been a revolution for us. Being able to manage hundreds of shipments in a few clicks every day is priceless, or, better, its price is very low, compared to the brought advantage.”