Track DHL Freight shipments with Qapla': statuses, alerts and tracking page in one panel
DHL Freight shipments reach Qapla' with their tracking number: you follow them with 9 standard statuses alongside your other couriers and spot delays and shipments on hold straight away. Your customer receives alerts by email, SMS and WhatsApp, branded with your store.
Over 1,400 eCommerce and logistics businesses ship with Qapla'
DHL Freight shipments in Qapla', from any channel
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The tracking number reaches Qapla'
From your eCommerce or marketplace orders, from a file or via API: the DHL Freight shipment enters Qapla' with its number. -
Qapla' follows the shipment
Qapla' reads shipment updates from the DHL Freight system, with no credentials needed. Every event becomes one of the 9 standard statuses. -
Your customer gets the alerts
Email, SMS and WhatsApp with your brand at every status change, plus the tracking page on your site.
What you can do with DHL Freight in Qapla'
The features active with DHL Freight, and those this courier does not offer, so you know what to expect.
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Tracking
Every DHL Freight shipment in one of the 9 standard statuses in Qapla', the same for all couriers.
Not available with DHL Freight
- Label printing from Qapla'
- Cash on delivery and multi-parcel
- Release of shipments on hold from Qapla'
- Pickup points
Animation: a DHL Freight shipment goes on hold because the recipient is absent; the customer receives an alert on WhatsApp.
DHL Freight shipments on hold and delays: see them straight away in Qapla'
When a DHL Freight shipment stops or goes on hold, you find it in Qapla' among the exceptions, with the reason, and the customer gets an alert with your brand before they need to ask.
Fewer shipments returned to sender, fewer tickets asking “where is my order?”.
Tracking and exception managementWe standardise how DHL Freight works, just as we do with the other couriers
- 9 statuses, one common language
- DHL Freight's statuses and those of the other couriers, translated into the same 9 statuses: one way to read shipments.
- Multi-courier
- DHL Freight alongside the other connected couriers, including for shipments that move from one courier to another.
- Delivery times measured
- DHL Freight times and issues compared with your other couriers in Qapla' analytics.
- Alerts at every step
- Email, SMS, WhatsApp and tracking page, based on the shipment's progress.
- Help with setup
- We guide you while you connect DHL Freight and stay with you afterwards.
DHL Freight with your eCommerce
Qapla' takes the DHL Freight tracking number from your platform's orders and updates the customer at every status change.
All platforms
Your customer follows the DHL Freight shipment on your tracking page
Every status change on a DHL Freight shipment becomes an alert with your store's brand and takes the customer to your tracking page.
Frequently asked questions
Can I track DHL Freight shipments with Qapla'?
Yes. DHL Freight shipments reach Qapla' with their tracking number, and you follow them with the same 9 statuses as every other courier.
Can I print DHL Freight labels from Qapla'?
No. With DHL Freight, Qapla' handles tracking: you create the label with the courier's own tools, and the shipment reaches Qapla' with its tracking number.
Can I see DHL Freight shipments on hold in Qapla'?
Yes. Shipments on hold and other issues appear among the exceptions with their reason, and the customer gets an alert. The release is requested from DHL Freight.
How much does it cost to try Qapla'?
Nothing: you get 14 days free, no credit card needed.