And where to find the answer, without asking three different departments for an extract.
The sum of rate, surcharges, shipments on hold, returns and customer service time. Nelson checks courier invoices line by line, Analytics puts times and volumes alongside: the cost per order becomes a single number, with the detail below.
You see it in Invoice checksAnalytics
Every “where is my shipment?” is customer service time. With alerts under your brand at every status change, questions drop, and the recipient comes back to your shop instead of the courier's website.
You see it in Emails and tracking pageCustomer service
Qapla’ is ISO/IEC 27001 certified. SLAs, the data processing agreement and role-based permissions are ready for legal and procurement, with no months of questionnaires.
You see it in Security and compliance
Every delivered order also carries out-of-contract surcharges, shipments on hold, returns and the time customer service spends answering shipping questions. Qapla' works on each of these items, and shows them to you separately.
How Nelson checks invoicesFewer contracts to renew, fewer integrations to maintain, one contact when something goes wrong.
Three companies, three different cost lines: courier portals, warehouse time, requests to customer care.
Spare parts and accessories for karts
“Before, every courier had its own portal, its own procedure, its own timings. Today we open Qapla' and the process is the same for everyone.”
Clothing
Packaging“Fewer requests for clarification, better-informed customers, and a delivery that has become a branding and loyalty lever.”
Each team has a page that speaks to its daily work.
For those who ship more than 10,000 shipments a month, run several brands or warehouses, or ship on behalf of others as a logistics or 3PL provider.
No. Qapla’ works with the contracts you already have: it doesn't resell rates or come between you and the courier.
Volumes, punctuality, delivery times and shipments on hold by courier and area, shipping tickets, and invoice costs checked by Nelson. Reports can be exported as CSV.
Qapla’ is ISO/IEC 27001 certified. The Qapla’ One contract includes written SLAs and the data processing agreement under GDPR; with users, roles and permissions you decide who sees what.
It’s a tailored offer, built around volumes, number of brands and integrations. Up to 10,000 shipments a month, the Core and Plus plans are available, with public prices.
