Qapla'
Log in
Qapla'

Shipping analytics: who delivers first, area by area

Delivery times, on-time rate and shipments on hold for every courier, calculated on your shipments and updated daily. You know which courier to use in each area and go into renegotiation with the numbers.

14 days free no credit card needed set up in about 10 minutes
Animation: the average delivery time chart by courier switches area (North, Centre, South and islands) and highlights the fastest courier in each area.

Over 1,400 eCommerce and logistics businesses ship with Qapla'

  • Kiko
  • Moschino
  • Arcaplanet
  • Nomination
  • Tannico
  • Pupa

The questions you ask about your couriers, answered by the data

Analytics starts from the tracking statuses of all your couriers, already translated into the same language. That is why you can compare them properly.

Which courier delivers first in the South?
Areas and countries: average delivery days by courier and region.
Is my courier getting worse?
On-time rate: on-time deliveries week by week, with the trend.
Why do I have so many shipments on hold?
Shipments on hold and exceptions: how many, with which courier and for what reason.
What does a shipment really cost me?
Cost per shipment: agreed and invoiced side by side, with Nelson.
Does my marketplace deliver like my own shop?
Filter by channel: the same metrics for your shop and your marketplaces.
Which service should I use abroad?
Countries: delivery times and shipments on hold by destination country.

Four reports on courier performance

Every report can be filtered by courier, service, area, country and sales channel, and compared month on month.

On-time rate by courier

How many deliveries arrive by the expected date, week by week. See straight away when a courier starts to slip, before your customers tell you.

Areas and countries

Where deliveries slow down and which courier works best in each region or country. This is the data you need for your courier assignment rules.

Shipments on hold and exceptions

How many, with which courier and for what reason. If half of the shipments on hold come from incomplete addresses, the problem is in the checkout, not with the courier.

Cost per shipment

Nelson compares the agreed rate with what the courier invoices, line by line. The real cost sits alongside delivery times and on-time rate.

How Nelson works

Bring the numbers to the table with your courier

When you renegotiate a contract, the feeling that “Courier 2 is slow in the South” is not enough. You need that courier’s delivery days, on-time rate and shipments on hold for that area, based on your shipments.

  • Export your dataFor the Monday meeting or for your courier, with no manual rebuilding.
  • Update your rulesIf a courier is faster in one area, the assignment rule will choose it from then on.
  • Challenge your invoicesNelson shows you the invoiced lines above the agreed rate, courier by courier.
  • Ask in plain languageWith AI and Agents, ask your AI: “which courier was the most on time in November?”.

Customer story

Pittarello PittarelloShoe and accessories retail Read the story
"Qapla' is now a consolidated partner, who has supported us as our shipping volumes have grown, allowing us to manage all couriers through a single integration and with great flexibility."
Luca PittarelloeCommerce Manager, Pittarello
shipments in 2024 vs 2023
+35%
requests "Where’s my parcel?"
-40%

Frequently asked questions

What does Qapla' Analytics measure?

Delivery times, on-time performance against the expected date, shipments on hold and exceptions for each courier, filterable by area, country and sales channel, on your shipments.

From the tracking updates of the couriers, which Qapla' normalises to the same statuses. That is why couriers can be compared directly, with nothing to translate.

Yes. Filter by region, province or country and see which courier delivers first, with the fewest shipments on hold, in each area.

Yes. Export the data to take to a meeting or to your courier when you renegotiate a contract, and receive it in your own systems through the API and webhooks.

With Nelson, which compares the agreed rate with what the courier invoices, line by line, and shows you the differences for each courier.

See your couriers with your own numbers

Connect your shop and your couriers, and with the first two weeks of shipments you already have your first comparison.

14 days free no credit card needed set up in about 10 minutes