Over 1,400 eCommerce and logistics businesses ship with Qapla'
How returns management works
From the customer’s request to the parcel in the warehouse, every step is automatic and tracked.
The customer chooses what to return and why
From your page they enter their order number and email, choose the items and the reason from the ones you set. They don’t need to write to you or wait for a reply.
The return label is sent automatically
Qapla' creates the label with the courier and the contract you use for returns and sends it to the customer. If you prefer, you can put it in the parcel with the order straight away.
How labels are printedSee returns on their way before they arrive
Every return has its own tracking. You know what is coming back, why and when it arrives, and you can prepare the refund or exchange without surprises.
The return label is created together with the shipping label
With DHL, UPS, FedEx, TNT and DHL Paket. Rates and terms stay those of your contract.
All couriers
Returns in detail
- Portal with your brand
- Your logo, colours and text: the customer stays in your shop even when returning.
- Return reasons
- You set them, and every return arrives with the reason the customer chose.
- Label in the parcel
- You can print the return label together with the shipping label.
- Return tracking
- Follow the return parcel like any other shipment.
- Customer alerts
- The customer knows where their return is without having to write to you.
- Plus plan
- The full returns portal is included in the Plus plan.
"If I had to describe Qapla' in one sentence, I would say: automation, efficiency and speed in solving problems. It is the most complete and automated platform for managing returns: today we could not do without it."
- operating time spent on shipment management
- -30/40%
- returns started and completed by the customer
- ~100%
Often used together with returns
The most common combinations among users of returns.
- Ship Print labels Rules pick the courier and you print dozens of labels in one go. Explore labels
- Alert the customer Email and tracking page Alerts and tracking page with your brand and your products. Explore email and tracking page
- Track Tracking All couriers in the same list, with the same statuses and exceptions at the top. Explore tracking
Frequently asked questions
How does returns management work with Qapla’?
The customer opens the return from the portal with your brand, chooses the items and the reason, and receives the courier label. From there the return enters tracking like the other shipments, all the way to your warehouse.
Can the customer open a return on their own?
Yes. From the returns portal with your brand, they enter their order number and email, choose the items and the reason.
Which couriers can I use for returns?
The combined return label is available with DHL, UPS, FedEx, TNT and DHL Paket. You always use your own contract.
What is a combined return label?
It’s the return label created together with the shipping label: it travels in the parcel and the customer only uses it if they decide to return the item. There’s no need to open a request.
Can I set the return reasons?
Yes, you set them. Every return arrives with the reason the customer chose.
How do I follow returns on their way?
Every return has its own tracking: you see it in the list like the other shipments.
Which plan includes the returns portal?
The full returns portal is included in the Plus plan.
Let your customer open the next return
Portal with your brand, automatic label and tracking all the way to the warehouse.