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Shipping emails and a tracking page with your brand

At every status change your customer gets an email from your shop and follows the shipment on a page on your site, not the courier's. You customise both with the Q'editor, without writing any HTML.

14 days free no credit card needed live in about 10 minutes
Animation: the Northwood Home shop email updating at every shipment status change, with the button to the tracking page and two recommended products.

Over 1,400 eCommerce and logistics businesses ship with Qapla'

  • Kiko
  • Moschino
  • Arcaplanet
  • Nomination
  • Tannico
  • Pupa

The shipping email that reads as if your shop wrote it

It's the email your customer is waiting for and opens. That's why it carries your brand's logo, colours and tone, the link to your tracking page and, if you like, products to browse while they wait.

  • Your brand. Logo, colours, sender and shop text, not the courier’s.
  • The real status. When it arrives and with which courier, taken from tracking.
  • Your tracking page. The button leads to your site, not the courier’s.
  • Order items. Photo, name and quantity of what is on its way.
  • Your next purchase. Paired products, a banner with tracked links or a discount code, if you want them.
NORDA HOMEOrder #4821
Hi Emma, your order arrives today GLS delivers it between 2pm and 6pm to 20 Regent Street, London. DepartedIn transitOut for deliveryDelivered Track your shipment
In your parcel Nora armchair · TaupeQuantity 1€189.00 Velvet cushion · LeatherQuantity 258,00 €
Pairs with what you bought
Glass candle · Amber€24.00 Wool rug · Ivory129,00 €
Nuova collezione autunno -10% off your next order with GRAZIE10
Tracking page

The tracking page with your brand, where every alert leads

Customers open it from the button in every email, SMS or WhatsApp and stay on your site instead of ending up on the courier's. They see the up-to-date status, what is on its way and what they could order next.

  • On your own domain. For example tracking.yourstore.com: the customer never leaves your site.
  • Every courier’s status, in the same words. It updates at every step, just like the alerts.
  • Order items. Photo, name and quantity of what is on its way.
  • Your next purchase. Recommended products, banners with tracked links and discount codes.
  • Support on the page. Customer care chat and tickets, without hunting for a contact.
  • Also in their account area. With the Tracking Script the status appears in your shop’s customer profile, in 16 languages.
tracking.northwoodhome.com/4821 NORDA HOME Hi Emma, your order #4821 is out for delivery Departed12/10Out for delivery14/10Delivereddue today GLS tracking number6200 4821 3790Parcels: 1 Out for delivery14/10 · 08:41 · Expected for delivery today In transit13/10 · 19:12 · Being processed at the GLS hub in Manchester Departed12/10 · 16:05 · Handed over to the courier Show all events Pair it with your armchair With code CASA10, -10% off your next order SHOP THE COLLECTION
NameOut for delivery · Northwood Home SubjectYour order [*REFERENCE*] arrives today LanguageEnglish Save Preview Structure
NORDA HOME Hi [*NAME*], your order [*REFERENCE*] is [*STATUS_NAME*] BIUDynamic fields Track your shipment Nora armchair · TaupeSKU NH-2041 · Quantity 1€189.00 Recommended for you
CONTENT MODULES SETTINGS TitleParagraphListImageButtonDividerSocialHTMLVideoProduct listBarcodeTrustpilot

Customise emails and the tracking page with the Q'editor

Qapla' drag-and-drop editor: drag the blocks, check the preview on desktop and mobile, then save. No HTML knowledge and no developer ticket needed. The Q'editor covers emails and the tracking page: SMS and WhatsApp stay plain text messages.

  • Starting templates. Start from a gallery sorted by sector and by message, or from a blank page.
  • Ready-made blocks. Text, images, GIFs and video, order items, products, banners with links and UTM codes, HTML sections.
  • For pickup. Barcode for click and collect and QR code for collection at the pickup point.
  • Connected to the rest. External tool widgets, customer care chat and tickets inside emails and the page.

The same message, two benefits

For your brand
  • Emails and tracking page with your shop’s logo, colours and text.
  • Your customer returns to your site, not the courier’s.
  • Use the space in the email for products and offers.

For your customer
  • They know when the shipment arrives without having to ask.
  • If nobody is home, they find out in time to change the delivery.
  • They only get a message when something changes.

You choose when to alert the customer

Alerts use Qapla' statuses, the same for DHL, GLS, UPS or DPD. You don't need an email at every step: turn on only the ones that matter to your customers.

Usually, departure, the delivery day and the moments when the customer has to act are enough: a failed delivery, a shipment on hold, pickup at a point.

Alerts by SMS and WhatsApp too
Email alerts · Active statuses 6 of 9

Customer story

Vico Food Box Vico Food BoxInternational food eCommerce Read the story
"The delivery experience has improved substantially and requests to the customer service team have dropped sharply, so it can focus on other tasks."
Debora CelentanoCMO, Vico Food Box
requests "Where’s my parcel?"
-70%
positive reviews
+60%

Frequently asked questions

Can I also send SMS and WhatsApp?

Yes. SMS and WhatsApp alerts use the same statuses and lead to your tracking page.

Do notifications come with my brand or the courier’s?

Yours. Emails and the tracking page carry your shop's logo, colours and text, and you customise them with the Q'editor. The courier does not appear as the sender.

Do they work with all couriers?

Yes. Alerts use Qapla' statuses, which are the same for the 450+ tracked couriers.

Can I ask for a review on delivery?

Yes. The request is sent when the courier marks the shipment as delivered.

Do I need to know HTML to customise emails?

No. With the Q'editor you drag blocks and see the preview on desktop and mobile straight away. If you like, you can also add HTML sections.

Can I include order items and recommended products in emails?

Yes. With the Q'editor you add the list of items bought, products to suggest, banners with links and UTM codes, and discount codes.

How do I turn on WhatsApp notifications?

Connect your WhatsApp Business account to Qapla' through Spoki, our integrated partner. Then choose which shipment statuses trigger the message.

Where does the tracking page live?

On your site: publish it at an address on your shop, for example tracking.yourstore.com, and reach it from the button in every email, SMS and WhatsApp alert. With the Tracking Script you also show the status in the customer's account area.

Your next customer alert, from your shop

Connect your shop, choose your channels and from today your customer knows where the parcel is without having to ask.