Qapla' One

Enterprise shipping: same data, five departments

Customer service, logistics, IT, finance and leadership on the same shipping data. For high-volume brands and logistics providers that ship for others.

Talk to us See what is included

30 minutes with someone who knows your sector and your volumes.

One shipment, five questions

#10482 · London · Courier 1 · On hold: recipient absent

Status On hold Area London · England Webhook event in_giacenza Invoice line €6.32 · agreed €5.84 Cost Web channel · IT · Courier 1

Are you a brand or a logistics provider?

High-volume brands

One page for each department involved in the decision: customer service, logistics, IT, finance and leadership. Each one reads what changes in their work.

Go to the department pages

3PL and logistics providers

All your merchants in one panel, each with its own channels, users and brand on the tracking page. Courier costs split by client, ready to re-invoice.

Discover Qapla’ for 3PL and logistics providers

Three parts of the platform, on the same data

API e webhook

Label creation, order import, a virtual courier and real-time tracking events from 450+ couriers, with public documentation and a sandbox.

API documentation For developers

POST /webhook{  "event": "shipment.status",  "order": "10482",  "courier": "Courier 1",  "status": "in_giacenza",  "reason": "destinatario_assente",  "city": "London"}200 OK · received by your system

Data analysis

Courier on-time performance, transit times and costs by area and channel, calculated every day on your shipments.

Analytics

Average delivery days by courier, Scotland and islands

Courier A 2.4

Courier B 3.1

Courier C 3.8

Lower operating costs

Fewer tickets on shipments, fewer labels made by hand, courier invoices checked line by line by Nelson.

Invoice checks

Courier 1 invoice · checked by NelsonLines checked 3,398 #10477 · compliant with the contract€5.84 Unexpected surcharge · #10482€6.32 instead of €5.84 Dispute ready for Courier 1

Ask your AI how many parcels are on hold

With the Qapla' MCP server, Claude, ChatGPT or your agents read shipping data: customer service asks for shipments on hold, finance for the cost report, IT runs agents via the API. No waiting for the BI team.

Example conversation: ask for today's shipments on hold, the AI replies with the detail and prepares emails and reports.

Your AI

You: How many shipments are on hold today, and for how long?

AI: 14 shipments on hold, 3 for more than 48 hours: two with Courier 2 (Manchester, incomplete address) and one with Courier 3 (Bristol, recipient absent). Do you want the breakdown by courier, or shall I prepare the release emails?

You: Prepare the emails and send me the report for customer service.

Qapla' MCP server · works with Claude, ChatGPT and your agents

Customer service

‘Which customers have shipments on hold for more than 48 hours?’ The list arrives ready, with the next action to take.

Finance

‘How much did we spend per courier in November, compared with what was agreed?’ The answer comes back in chat, courier by courier.

Agents working through the API: they open cases, prepare release emails and update your system.

AI and Agents

Do you ship on behalf of others?

Each merchant has its own space, brand and costs, and you work from one panel. Tracking pages and notifications go out under the merchant's brand, not yours.

Discover Qapla' for 3PL and logistics providers

Want to offer Qapla' to your clients? Partner programme

Merchant

Merchant A

Order #10482 Out for delivery today Change delivery date Tracking page with the Merchant A brand

What changes in each department

One page per department, to forward to the people who decide with you: customer service, logistics, IT, finance and leadership.

Security and compliance

Security reviews and procurement find their answers on one page.

Read about security and compliance

Certification ISO/IEC 27001 Information security management system, certified.

SLAs in the contract: Availability and response times written into the contract.
Data processing: Data processing agreement (GDPR) for your legal team.
Users, roles and permissions: Each department and each merchant sees only the data it needs.

Let's talk about your operations

30 minutes with someone who knows your sector and your volumes. No sales runaround.

Talk to us