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Qapla'

Shipping SMS and WhatsApp, sent automatically at every shipment status

Short messages your customer reads straight away. They come from your shop name, in their language, with the link to your tracking page. You set the text once and it works for every courier.

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Animation: on a smartphone lock screen, an SMS from Northwood Home about the shipment leaving, a WhatsApp about today's delivery and a WhatsApp about the parcel at the pickup point arrive one after another. Alongside, the Qapla' status that triggered each message.

Over 1,400 eCommerce and logistics businesses ship with Qapla'

  • Kiko
  • Moschino
  • Arcaplanet
  • Nomination
  • Tannico
  • Pupa

SMS: the alert that arrives even without internet

For the moments when your customer needs to be there: the parcel out for delivery today, a delay, a failed attempt. You write the text yourself, and the shipment details are filled in automatically.

  • Sender named after your shopCustomers recognise who is writing. The courier does not appear.
  • In the recipient’s languageWrite the text once per language: Qapla’ uses the right one for every shipment.
  • With the link to your tracking pageOne tap and the customer sees the shipment status on your site, with your brand.
  • Only for the statuses you chooseFor example out for delivery, delay and failed attempt: no unnecessary messages.
Animation: the SMS text editor with the shop, customer name, courier and link variables. Alongside, the message preview fills in with the real shipment data, and the character count.
Animation: a Northwood Home WhatsApp Business chat. The pickup-point parcel alert arrives with the map button, the customer asks if they can collect it on Saturday, and the shop replies in the same chat. After delivery, the review request arrives with a discount code.

WhatsApp: the alert your customer can reply to

The message is sent from your WhatsApp Business account and stays in the chat your customer uses every day. If they have a question about the shipment, they write it there and your team replies in the same conversation.

  • From your WhatsApp Business accountYour shop’s name and photo, with the business account badge.
  • Customers reply in the same chatQuestions about delivery, pickup or returns reach your team without going through the switchboard.
  • Review and discount code after deliveryThe message goes out when the shipment is delivered, while the customer has just opened the box.
Set up with Spoki

Which channel for which moment

For each shipment status, choose whether to send an SMS, a WhatsApp or neither. You can also decide by country or by type of shipment.

During the journey Departed, in transit, out for delivery: the customer always knows what is happening. WhatsApp or SMS «Your order arrives today between 2pm and 6pm.»
When something changes Delays and failed attempts arrive straight away, before the customer contacts customer care. SMS «Delivery moved to tomorrow: no action needed.»
At the pickup point Address, opening hours and map of the locker or shop where to collect the parcel. WhatsApp «Your parcel is waiting for you at the InPost Locker on 12 Oxford Street.»
After delivery The review request or a code for the next order, at the right moment. WhatsApp «How did it go? 10% off your next order, just for you.»

Beyond the alert: reviews, discount codes, campaigns

The same channel that keeps customers informed about the shipment can bring them back to your shop, without sending one extra message.

  • Review requestWhatsApp Sent when the courier marks the shipment as delivered. Collected! How did it go? Leave us a review in under a minute.
  • Discount code in the messageSMS · WhatsApp Add it to the alert text, or to the tracking page the link leads to. Use GRAZIE10 for 10% off your next order.
  • SMS campaignsSMS Beyond shipping alerts, a platform to send campaigns to your database. End-of-season sale: -20% until Sunday.
  • After-sales supportWhatsApp The customer asks to change size or start a return in the same chat as the alert. I would like to change my size, how do I do that?

You only pay for the messages you send

SMS are pay as you go, billed at the end of the month, on top of the Qapla' plan you choose. For WhatsApp, the agreement with Spoki applies.

Compare plans
per SMS in Italy
€0.06
per SMS abroad
€0.15

Customer story

Imballaggi 2000 Imballaggi 2000B2B packaging eCommerce Read the story
"Thanks to Qapla' we have seen fewer requests for clarification, customers who are better informed and more satisfied, and a delivery that has gone from a simple logistics task to a real lever for branding and loyalty."
Giorgia SavinoDigital Marketing, Imballaggi 2000
shipments delivered in under 24 hours
98%
shipments a year
300,000+

Frequently asked questions

How much do shipping SMS cost?

They are pay as you go, billed at the end of the month: €0.06 per SMS in Italy and €0.15 per SMS abroad.

How do I turn on WhatsApp notifications?

Connect your WhatsApp Business account to Qapla’ through Spoki, our integrated partner. Then choose which shipment statuses trigger the message.

Which name do the SMS come from?

From the sender you set, for example your shop name. The courier does not appear.

What language are the messages in?

In the recipient’s language: write the text once for each language and Qapla’ uses the right one for each shipment.

Can I add a discount code?

Yes, in the SMS and WhatsApp text or on the tracking page the link leads to.

Can I also send SMS campaigns?

Yes. As well as shipping alerts, Qapla’ has a platform for sending SMS campaigns to your database, for example with a discount code.

Do they work with all couriers?

Yes. Alerts use Qapla’ statuses, which are the same for the 450+ tracked couriers.

Send your first alert from your shop

Connect your shop, choose the statuses and write the text. The first SMS goes out with the next shipment.

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