Qapla'
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Qapla'

Since 2014 we have followed your shipments from the courier you choose to delivery

Qapla' started in Florence with a simple idea: shipping is the most delicate part of selling online, and nobody followed it end to end. Today more than 1,400 eCommerce businesses and logistics companies entrust us with over 21 million shipments a year.

Qapla' in brief: founded in Florence in October 2014 by Roberto Fumarola and Luca Cassia; S.p.A. Società Benefit, ISO/IEC 27001 certified; today more than 1,400 eCommerce businesses and logistics companies.
2014
year founded, in Florence
21 million
shipments a year
1,400+
eCommerce and logistics companies
450+
couriers tracked
50+
people on the team

Where Qapla' came from

For years, two eCommerce consultants watched the same scene: stores carefully polished up to checkout, then left on their own once the shipment leaves.

The name Qapla' means “success” in Klingon, the language from Star Trek. It is the wish we make for every shipment.
  1. The problem

    Roberto Fumarola and Luca Cassia had worked together for twenty years in eCommerce consulting. After the order, customers faced a different portal for each courier, anonymous emails and no answer about where their shipment was.

  2. October 2014

    They founded Qapla' to close that gap: one panel for all couriers, and a way to tell the customer, with the store’s brand, where their shipment is.

  3. Today

    From tracking, we added labels, returns, pickup points and invoice checks, for more than 1,400 eCommerce businesses and logistics companies.

Four choices that shape the product

They are not slogans: each one shows in how Qapla' works.

  • Customers come first

    Every feature is judged by one question: is the person waiting for the shipment better off than before?

    In practice: notifications with the store’s brand at every status change, instead of the courier’s anonymous emails.

  • With your contracts

    We do not sell rates and we do not stand between you and the courier: the contracts stay yours, we provide the panel and the checks.

    In practice: Nelson checks courier invoices against the terms you signed.

  • Start small

    Start with what you need today and add the rest without changing platform.

    In practice: a 14-day trial with no card, plans from 300 shipments a month up to Qapla’ One.

  • Serious about the boring stuff

    Security, contracts, invoices and support are the least visible part of the work. We do them well.

    In practice: ISO/IEC 27001 certification and an impact report published every year.

The associations we belong to

We work with Italian eCommerce and innovation associations to bring shipping data to where digital commerce is discussed.

In 2023 the Casaleggio Associati study “The partners of eCommerce companies” included Qapla' among the services that make merchants more satisfied. Read the study

  • Netcomm
  • AICEL
  • Confcommercio
  • Assintel
  • Italian Tech Alliance
  • InnovUp

Work with us

We are more than 50 people, across several offices, with a young average age. We are looking for people who want to work on a concrete problem for more than 1,400 companies: getting a shipment there well and letting the customer know when it arrives.

  • Operations (Support)You help customers set up and use Qapla’ with their couriers and their shipments.
  • MarketingContent, campaigns and Observatory data to make us known to people who sell online.
  • SaleseCommerce, logistics and partners in Italy and Spain.
  • ITIntegrations with 450+ couriers, APIs and the panel that 1,400 companies use every day.
  • HRHiring, growth and wellbeing of the people who work at Qapla’.

Try Qapla' for 14 days with your couriers

Connect your store with the plugin and in about ten minutes you can see your shipments in the panel.

Talk to us
  • 14 days free
  • no credit card needed
  • set up in about 10 minutes