Over 1,400 eCommerce and logistics businesses ship with Qapla'
The questions that stop coming in
Every common shipping question has a feature that answers it before the customer asks.
- “Where is my parcel?” An alert at every step, by email, SMS or WhatsApp. SMS and WhatsApp
- “When will it arrive?” A page with your brand showing the status and expected date, always up to date. Emails and tracking page
- “I wasn't in, what now?” The shipment on hold moves to the top of the list and, on the Plus plan, you release it from the panel. Tracking
- “Where do I collect it?” Address and opening hours of the pickup point chosen at checkout, in the collection notice. Pickup points
- “How do I return it?” The customer opens the return from the portal with your brand and receives the label. Returns
- “How many shipments are stuck today?” You ask the question yourself, in your own language, via the MCP server. AI and Agents
A day in customer care, before and after
Case study
-45%
ticket “where is my shipment?”
ticket “where is my shipment?”
Since every handover reaches the customer under the Vico Food Box brand, the team answers fewer questions about the same order.
Read the Vico Food Box case studyThe features you use every day
Releasing shipments on hold, the full returns portal and the MCP server are included in the Plus plan.
Frequently asked questions
Does Qapla' really reduce shipping tickets?
Yes, when the customer gets an alert at every step. Vico Food Box recorded 45% fewer “where is my shipment?” tickets.
Does customer care need another tool?
It works from the Qapla' panel. With API and webhooks, shipment status also reaches your systems.
Can I handle a shipment on hold without calling the courier?
Yes: on the Plus plan you release it directly from the panel.
Can the customer open a return on their own?
Yes, from the returns portal with your brand, included in the Plus plan.
Take shipping questions off your team's plate
Alerts, tracking and returns in one panel, for all couriers.