DHL Express in Qapla': express shipments created, printed and tracked from the same panel
Connect your DHL Express account and prepare shipments alongside those of the other couriers: label, tracking number and updates arrive in Qapla'. While the shipment is on its way, your customer follows it on your tracking page.
Over 1,400 eCommerce and logistics businesses ship with Qapla'
Three steps between your store and DHL Express
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The order comes into Qapla'
From the online store or marketplace, with DHL Express already set when it is the method chosen by the customer. -
DHL Express receives the data
Qapla' sends DHL Express the recipient, parcels and service details and receives the label to print in reply. -
The status flows back
The tracking number and shipment updates go back to the systems the order came from.
Animation: orders from Shopify, WooCommerce and Amazon arrive in Qapla' with DHL Express already assigned; you select them, print the DHL Express labels and each order gets its own tracking number.
What you manage for DHL Express from Qapla'
Day-to-day work on express shipments, without going through the DHL portal.
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Labels without copy and paste
Order data goes to DHL Express as it is: no addresses retyped by hand. -
Automatic printing
For high volumes, DHL Express labels print by themselves as soon as the order is ready. -
9 statuses for all
DHL Express events are translated into Qapla' statuses, so one report works for all couriers. -
Integration via API
ERP, WMS or management software create the DHL Express shipment and receive the label in reply. -
Your rates
Shipments go out on your DHL Express account, on the terms you negotiated.
Animation: a DHL Express shipment goes on hold because the recipient is absent; it appears among the exceptions, the customer receives an alert on WhatsApp and the shipment goes back out for delivery.
A failed DHL Express delivery doesn't stay hidden
If the courier cannot find the recipient, the shipment moves to the exceptions with the reason given by DHL Express. The customer receives the alert from your store and knows what to do to receive the shipment.
Stalled express shipments don't wait for a phone call from the customer to be noticed.
Tracking and exception managementDHL Express and your eCommerce platform
The shipping method chosen at checkout brings the order into Qapla' with DHL Express assigned; the tracking number goes back to the store order.
All platforms
The express shipment, told by your store
Alerts at every step of the DHL Express shipment carry your brand and link to your tracking page, not to the courier's website.
Frequently asked questions
Do I need a DHL Express account?
Yes. You connect your DHL Express account: shipments go out on your contract terms. Qapla' does not sell shipments.
How do I read DHL Express tracking events?
Qapla' converts them into its 9 standard statuses; when there is an exception, you also see the detail sent by the courier.
Can I print DHL Express labels automatically?
Yes. You can print them one at a time, in bulk or automatically, or create them via API from your management software.
Does the customer see the DHL brand or mine?
Yours. Email, SMS, WhatsApp and the tracking page are personalised with your store's logo and colours.
Can I use DHL Express alongside the other couriers?
Yes, in the same shipment list: choose the courier for each order, or let it arrive already assigned by the store.