Automatic invoice checks
Upload the file as it arrives. Nelson recognises the courier and matches each line to its shipment.
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ShipTrackNotify the customerControl costs
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For your team
- Customer Service Fewer tickets on the shipment, replies with the full context
- Logistics Multi-courier, shipments on hold and performance by area
- Operations Customer service and logistics on the same exceptions
- IT and developers REST API, webhooks, sandbox and MCP server
- Finance Cost control and invoices checked by Nelson
- CEO and founder Shipping numbers, ready for the board
If you ship for othersCost control Nelson reads the courier invoicesNelson Line by line, showing you where you pay more than agreed.More than 10,000 shipments a month, or several brands? Enterprise One→ -
Connects toFor developersMost used
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Learn
- Enterprise One
For finance and administration
Courier invoices: check first, then pay
Nelson checks every invoice line against contracts and rate cards: unexpected surcharges, recalculated weights, parcels charged while on hold, shipments that aren't yours. Disputes start from the platform and the amount recovered shows in euros.
14 days free
no credit card required
up and running in about 10 minutes
Courier 1 · electronic invoice
Invoice no. 2026/1184March · 1,284 lines
ShipmentItemAmount
#10471
Standard shippingCompliant
€ 5.84
#10472
Fuel surchargeNot covered by the contract · +€ 7.60
€ 7.60
#10473
Standard shippingCompliant
€ 5.84
#10474
Shipment 5 kgRecalculated weight: declared 2 kg · +€ 3.10
€ 8.94
#10475
On hold · LondonShipment on hold to dispute · +€ 12.40
€ 12.40
#10476
Standard shippingCompliant
€ 5.84
#90218
Standard shippingShipment not handled · +€ 7.30
€ 7.30
Nelsoncheck complete
To recover this month€ 393.30
Dispute with courier
Over 1,400 eCommerce and logistics businesses ship with Qapla'
Where the invoice exceeds the agreed rate
Fuel, index-linked, cash-on-delivery and redelivery surcharges: the gap between agreed and invoiced amounts builds up quietly. That's thousands of lines a month for each courier, and checking them by hand costs more than you recover.
Nelson reads all of them and shows you only the ones to look at, grouped by reason.
March invoice · 1,284 lines
verified
Lines compliant with the agreed rates1.241
Unexpected surchargesfuel, index-linked, cash on delivery
28 lines
€ 214.60
Shipments on hold to disputecharged without a delivery attempt
15 lines
€ 187.20
Shipments that aren't yourson the invoice but not in your account
3 lines
€ 21.90
Recalculated weightsweight or volume different from declared
to check
—
To recover
€ 423.70
Features for finance
From the invoice upload to the amount recovered in euros, with the real cost of every shipment allocated to channel and country.
Structured disputes
Lines to dispute go into a batch. The courier replies from a secure link, and every reply is tracked.
March batch · Courier 146 lines · € 423.70Sent
February batch · Courier 231 lines accepted out of 38€ 318.40 recovered
February batch · Courier 3reply expected by the 15thPending
Cost per courier, channel and country
Every shipment has its real cost, from the invoice. Margin by channel and destination stops being an estimate.
Average cost per shipmentMarch
UK€ 5.92
Spain€ 8.74
Germany€ 9.51
Marketplace€ 7.48
Alerts on changes
A surcharge changes, an incidence rises, a dispute expires: you know before the month closes.
Fuel surcharge Courier 2+1.2 points from April
Shipments on hold in the Southincidence up to 3.1% this month
Dispute with Courier 3expires in 4 days
Nelson
One scorecard per courier, every month
Nelson works on every invoice and gives each courier a score: cost compliance, punctuality, anomalies per 100 shipments, disputes accepted. It's the data you bring to the table when you renegotiate.
Parsers ready for
Courier scorecards · Augustscore 0-100
costs 96% · anomalies 1.1
91
costs 93% · anomalies 1.6
88
costs 92% · anomalies 1.9
86
costs 88% · anomalies 2.7
79
Cost compliance · punctuality · anomalies per 100 shipments · disputes accepted
The same data, for other teams
The lines that finance disputes start in logistics and in customer service. Each team has its own page.
Frequently asked questions
How are courier invoices checked with Qapla'?
Upload the courier invoice and Nelson checks every line against your contract and rate card: it recognises the courier, matches each line to its shipment and flags unexpected surcharges, recalculated weights, parcels charged while on hold and shipments that aren't yours.
Which invoice formats does Nelson read?
CSV, Excel, XML and P7M, that is, the signed electronic invoice.
Which couriers does invoice checking work with?
DHL Express, BRT, GLS, Poste Italiane, UPS, FedEx, Amazon Shipping, Spring and others. New couriers are added on request.
How do I dispute an incorrect line with the courier?
From the platform: the lines to dispute go into a batch, the courier receives a secure link to reply, and every reply is tracked. The amount recovered is shown in euros.
Does Nelson change my courier contracts?
No. Nelson checks that the invoice complies with the contract you already have. Rates and terms stay as you negotiated them.
How much are you overpaying?
Send us an invoice from your courier and we'll run the first check together.