Over 1,400 eCommerce and logistics businesses ship with Qapla'
How shipment tracking works
Qapla' reads the courier updates, makes them the same for everyone and uses them to alert you and your customer.
Courier statuses, translated into one language
Every courier writes in its own way. Qapla' translates their updates into 9 standard statuses, each with its own icon: from Departed to Delivered, including on hold and pickup point. Filter and compare all shipments without opening the couriers’ websites.
Exceptions rise to the top
Shipments on hold, delays and failed deliveries come before everything else. On the Plus plan you can release a shipment on hold from the panel, without opening the courier’s website.
How Analytics worksCustomers know before they ask
Every status change triggers an alert by email, SMS or WhatsApp with your brand, with a link to your shop’s tracking page.
How email alerts workCouriers tracked in Italy and abroad
You can also track shipments that don’t start in Qapla’: the tracking number is enough. For labels, we have 45+ integrated couriers.
All couriers
Tracking in detail
- 9 standard statuses
- The same statuses and icons for all couriers. Exceptions come with detail: on hold, return to sender, damaged, lost.
- Shipments on hold
- You see them at the top of the list. On the Plus plan you release them from the panel.
- Multi-courier shipments
- If a parcel changes couriers, tracking carries on in the same shipment.
- Tracking on your site
- With the Tracking Script, the customer sees the status in your shop’s account area, in 16 languages.
- In your helpdesk
- With the Qapla’ Companion extension, the parcel status appears in Zendesk, Gorgias, Gmail and other customer care tools.
- API and webhooks
- On every status change Qapla’ notifies your systems: management software, ERP or marketplace update automatically.
"With Qapla' we have an interface that gives us useful information to better interpret problem shipments, allowing us to ask for clarifications much faster."
- customer care workload
- -70%
- operators dedicated to orders
- 7 → 2
Often used together with tracking
The most common combinations among users of tracking.
- Alert the customer Email and tracking page Alerts and tracking page with your brand and your products. Explore email and tracking page
- Alert the customer SMS and WhatsApp A short message for the moments when the customer needs to read it straight away. Explore SMS and WhatsApp
- Track Analytics Delivery times and shipments on hold by courier and area, so you choose based on the numbers. Explore Analytics
Frequently asked questions
How many couriers can I track with Qapla’?
More than 450, in Italy and abroad. The statuses of every courier are translated into the same Qapla’ statuses.
Can I track shipments I didn’t create with Qapla’?
Yes. The tracking number is enough: the shipment joins the list with the others.
How often is the status updated?
Qapla' reads the updates the courier publishes and shows them as soon as they arrive.
What are the Qapla’ statuses?
Waiting for pick-up, Departed, In transit, Out for delivery, Failed delivery attempt, Delay, Exception (with detail, for example on hold), Pickup point and Delivered. Each status has its own icon, the same for all couriers.
Can my customer see the status on my site?
Yes. As well as the tracking page, with the Tracking Script you show the status in your shop’s account area, in the customer’s language.
What happens when a parcel goes on hold?
The shipment moves to the top of the list. On the Plus plan you can release it from the panel, without opening the courier’s website.
Does the customer receive updates?
Yes, by email, SMS or WhatsApp with your brand and a link to your tracking page.
Do I need to change courier or contract?
No. Tracking reads the shipments from the couriers you already work with.
See all your shipments in one place
Connect your shop and in about ten minutes you’ll see your shipments, with the status of every courier.