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SDA

SDA connected to Qapla': from order to label and tracking in one flow

Manage SDA shipments from the same panel you use for the other couriers: create labels, follow shipments with clear statuses and send your customer alerts with your store's brand. You work on the terms of your SDA contract.

14 days free no credit card needed up and running in about 10 minutes

Over 1,400 eCommerce and logistics businesses ship with Qapla'

  • Kiko
  • Moschino
  • Arcaplanet
  • Nomination
  • Tannico
  • Pupa

The journey of an order shipped with SDA

  1. Order import

    Orders arrive in Qapla' from all sales channels; SDA is assigned when it is the planned courier.

  2. Creating the SDA shipment

    Qapla' sends the data to SDA and receives the label and tracking number.

  3. Channel update

    The tracking number is copied back to the order in the store, marketplace or management software.

Animation: orders from Shopify, WooCommerce and Amazon arrive in Qapla' with SDA already assigned; you select them, print the SDA labels and each order gets its own tracking number.

SDA in Qapla', in practice

The things you do with SDA without changing screen.

  • Labels in a few clicks

    You select the SDA orders and print; for high volumes there is automatic printing.

  • Clear statuses

    SDA tracking is read in the 9 statuses of Qapla', which also help compare couriers.

  • Exceptions visible straight away

    Failed deliveries and SDA shipments on hold end up in a dedicated list, with the reason.

  • Via API

    SDA shipments can also be created from your management software, using the Qapla' APIs.

  • Your contract

    Rates and terms are those agreed with SDA.

Animation: an SDA shipment goes on hold because the recipient is absent; it appears among the exceptions, the customer receives an alert on WhatsApp and the shipment goes back out for delivery.

SDA shipment stalled? You see it among the exceptions

If SDA cannot deliver, the shipment goes into the exceptions with the reason for the event. The customer receives the alert from your store and finds out what is happening on your tracking page.

Your team works on stalled shipments, not on those moving as normal.

Tracking and exception management

SDA connected to your eCommerce

The order arrives from the platform with SDA already assigned and, as soon as the shipment is created, the tracking number goes back to the order.

All platforms

Updates on the SDA shipment come from your store

Email, SMS and WhatsApp with your brand at every step of the SDA shipment, with the link to your tracking page.

Frequently asked questions

Do I need an SDA contract?

Yes. You connect your SDA contract and ship on your terms. Qapla' does not sell shipments.

How do I see the status of SDA shipments?

In Qapla', translated into the 9 standard statuses; for exceptions you also find the reason given by the courier.

Can I create SDA shipments from my management software?

Yes, with the Qapla' APIs your management software sends the data and receives the label and tracking number.

Does the customer know when the SDA shipment is out for delivery?

Yes. They receive an alert by email, SMS or WhatsApp with your store's brand at every status change.

Can I manage SDA and Poste Italiane together?

Yes. You can connect both and see the shipments in the same list, with the same statuses.

Connect SDA and create your first label

14 days free no credit card needed up and running in about 10 minutes