Track Susa shipments with Qapla': statuses, alerts and tracking page in one panel
Susa shipments reach Qapla' with their tracking number: you follow them with 9 standard statuses alongside your other couriers and spot delays and shipments on hold straight away. Your customer receives alerts by email, SMS and WhatsApp, branded with your store.
Over 1,400 eCommerce and logistics businesses ship with Qapla'
Susa shipments in Qapla', from any channel
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The tracking number reaches Qapla'
From your eCommerce or marketplace orders, from a file or via API: the Susa shipment enters Qapla' with its number. -
Qapla' follows the shipment
Qapla' receives shipment updates from Susa. Every event becomes one of the 9 standard statuses. -
Your customer gets the alerts
Email, SMS and WhatsApp with your brand at every status change, plus the tracking page on your site.
What you can do with Susa in Qapla'
The features active with Susa, and those this courier does not offer, so you know what to expect.
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Tracking
Every Susa shipment in one of the 9 standard statuses in Qapla', the same for all couriers.
Not available with Susa
- Label printing from Qapla'
- Cash on delivery and multi-parcel
- Release of shipments on hold from Qapla'
- Pickup points
Animation: a Susa shipment goes on hold because the recipient is absent; the customer receives an alert on WhatsApp.
Susa shipments on hold and delays: see them straight away in Qapla'
When a Susa shipment stops or goes on hold, you find it in Qapla' among the exceptions, with the reason, and the customer gets an alert with your brand before they need to ask.
Fewer shipments returned to sender, fewer tickets asking “where is my order?”.
Tracking and exception managementWe standardise how Susa works, just as we do with the other couriers
- 9 statuses, one common language
- Susa's statuses and those of the other couriers, translated into the same 9 statuses: one way to read shipments.
- Multi-courier
- Susa alongside the other connected couriers, including for shipments that move from one courier to another.
- Delivery times measured
- Susa times and issues compared with your other couriers in Qapla' analytics.
- Alerts at every step
- Email, SMS, WhatsApp and tracking page, based on the shipment's progress.
- Help with setup
- We guide you while you connect Susa and stay with you afterwards.
Susa with your eCommerce
Qapla' takes the Susa tracking number from your platform's orders and updates the customer at every status change.
All platforms
Your customer follows the Susa shipment on your tracking page
Every status change on a Susa shipment becomes an alert with your store's brand and takes the customer to your tracking page.
Frequently asked questions
Can I track Susa shipments with Qapla'?
Yes. Susa shipments reach Qapla' with their tracking number, and you follow them with the same 9 statuses as every other courier. To read the updates, you connect your Susa account.
Can I print Susa labels from Qapla'?
No. With Susa, Qapla' handles tracking: you create the label with the courier's own tools, and the shipment reaches Qapla' with its tracking number.
Can I see Susa shipments on hold in Qapla'?
Yes. Shipments on hold and other issues appear among the exceptions with their reason, and the customer gets an alert. The release is requested from Susa.
How much does it cost to try Qapla'?
Nothing: you get 14 days free, no credit card needed.