Online digital printing
StampaeStampe.it: delays caught before the customer notices and 70% less customer care workload
Customers were the ones finding out about delays, and every parcel on hold or dispute meant phone calls and searches. Today anomalies arrive first as alerts, and the courier can be contacted from the shipment record, with the details already filled in.
- Team
- 30 operators
- Products
- Over 1,000 customisable products
- Volume
- Over 15,000 shipments a year
Before Qapla'
- Delays found by the customer No alerts: the problem surfaced when the customer called.
- Slow handling of parcels on hold and disputes Every case meant searching and waiting.
- Courier hard to reach No quick way to contact them with the shipment details.
- Repetitive work Seven operators dedicated to order management.
Why they chose Qapla'
They needed one place to see all shipments in real time and immediately spot which ones were in trouble, without opening the couriers’ sites.
How they work today
Delays and anomalies trigger automatic alerts: the team sees them before the customer notices.
From the shipment record you can contact the courier’s contact person, with the details already filled in. Clarifications come back much faster.
Weights and dimensions of customised packaging are imported automatically, and labels are created faster.
Before and after
Fewer waits and fewer disputes: the online reputation is 5 stars.
Their words
"With Qapla' we have an interface that gives us useful information to better interpret problem shipments, allowing us to ask for clarifications much faster."
Luca CatinelliR&D, StampaeStampe.it
