Food, multi-producer consortium
Shop Parmigiano Reggiano: many dairies shipping, one experience for the customer
One order can contain products from different dairies, shipping from different sites and at different times. Qapla' assigns each shipment to the right dairy and sends the customer consistent alerts, whoever the sender is.
- Who ships
- The consortium’s dairies
- Volume
- 40,000 shipments from 2020 to 2023
- Partner
- Calicantus and SpotView
Before Qapla'
- One order, several senders Products from different dairies, shipped from different sites and at different times.
- Producers new to eCommerce Many dairies had never handled online shipments.
- Tracking to unify Consistent alerts in several languages, even with different senders.
Why they chose Qapla'
The Consortium needed a solution that would benefit all member dairies without complicating their processes. Qapla' was integrated end-to-end with Calicantus and SpotView.
How they work today
Each shipment is automatically assigned to the dairy that has to prepare it.
Dairies create labels and picking lists in 3 clicks, guided step by step, even with no eCommerce experience.
The customer receives the same post-shipment alerts for every parcel in their order, with the information they need.
Before and after
Matteo Comin, CSO of Calicantus, also says: "Giving collective advantage to the member dairies, easing the Consortium’s internal processes and optimising resources."
Their words
"Our technical team worked with Qapla' to tailor the solution to the Consortium’s needs. We unified all post-shipment communications, ensuring the necessary information was passed on."
