Karting: apparel, equipment and spare parts

Mondokart Racing: from four courier portals to one, with 40% more productivity

Each courier had its own portal and procedure, and every change had to be repeated four times. Today the warehouse closes the parcel, scans a barcode and Qapla' picks the cheapest courier with the same delivery times.

Platform: PrestaShop, with partner Hostinato
Volume: 400-500 orders a day
Markets: Over 120 countries

At a glance

Who they are: eCommerce selling apparel, accessories, equipment and spare parts for karting. Ships to over 120 countries, 400-500 orders a day.
The problem: Four different portals, one per courier: every change had to be replicated everywhere, and growing meant multiplying the workload.
What they set up: Multi-courier labels with a barcode per order, rate comparison and invoice checks, integrated with PrestaShop.
The result: +40% warehouse productivity and €12-13,000 saved in the first three months.

+40% warehouse productivity

€12-13,000 saved in the first 3 months

3-4 months to recover the investment

57.8% open rate on tracking emails

Before Qapla'

Four portals, four procedures Each courier had its own system: every change had to be repeated for all of them.
Growth stalled More orders meant more manual work, not more efficiency.
Margin under pressure With free shipping above a threshold, the cost of every shipment hits the margin directly.

Why they chose Qapla'

Mondokart first met Qapla' at Netcom and discovered it was already using it without knowing: the GLS Sell&Send service it used had been developed by Qapla'. After about two months of work on contracts, setup and testing, from July all couriers went through Qapla', with the same flow for Italy, Europe and non-EU destinations.

How they work today

Every order has a unique barcode: the operator closes the parcel, scans it and the data already comes from PrestaShop. Training takes less than a week, even for people with no logistics experience.

The rate comparison pits all couriers against each other on every shipment and, with the same delivery times, picks the cheapest. Out of about 7,000 orders a month, fewer than 20 need manual intervention.

Cross-checking the recorded weight against the invoiced weight revealed systematic errors in the couriers’ invoices. And the tracking emails, still in their basic version, have become the third channel for site sessions.

What they use Print labels Compare rates Invoice checks Notifications

Before and after

Before	With Qapla'
One portal per courier	One flow for all couriers
About 70 shipments per operator a day	100-110 shipments per operator a day
Only one courier, GLS	All couriers, the cheapest with the same delivery times
Weight errors hidden in invoices	Recorded and invoiced weight compared

Tracking emails reach 35,000 sends a month with a 57.8% open rate. Sessions that come to the site from them last 1:36 on average, against 1:47 from Google.

Their words

"Before, every courier had its own portal, its own procedure and its own timings. Today we open Qapla' and the process is the same for everyone. The team works with no uncertainty, and the numbers prove it."

Alberto Renato CarenziE-Commerce & Operations Director, Mondokart Racing